What can I expect when I call Pipe Doctor?
You’ve tried unblocking the toilet yourself, and while you were outside with the cap off the drain the dog, who wants to play catch, accidentally dropped his ball down the pipe and then you hear your wife’s scream from the shower as the sewer begins to back up . . .
It’s times like these that you need to call a professional, but what does that mean and what should you expect when they arrive?
Firstly, even Dr Google can get scammed, so when googling a business always double check that if you search for a specific company that the advertised businesses at the top of the page are actually the company you are looking for. Best practice is to scroll a little further and go straight to the company’s website. That way you can be sure that you know who you are dealing with and what they look like.
The first thing that happens when you call Pipe Doctor, no matter what time of day or night, is you will hear our greeting while you wait briefly for one of our lovely team to answer you call. If you do not hear this while you’re waiting you can be sure you have not called us.
Communication is very important to us and when our friendly team answer your call, they will always take the time to get as much information about the job as they can. They will schedule your booking and explain what to expect when our technician arrives, what equipment they will be using, and our standard hourly rates for the works. Our team love answering your questions so don’t be afraid to ask, they will be happy to explain things in further detail.
If a tradesman arrives and claims to be from a business but doesn’t look like they are from the company you called, always double check. Independently find the company’s contact details and call to confirm whether the tradesperson who is at your property works for them.
When you book an appointment with Pipe Doctor you can be sure that you will see your Pipe Doctor technician coming down the street before he sees you. All our units are fully sign written and equipped with the latest equipment to ensure fast, effective, and efficient results for our clients. They will also show up wearing a Pipe Doctor uniform and provide professional, friendly service from start to finish. Before they begin work, they will review the job with you to ensure they have all the correct details and test all the fixtures on completion to make sure they have resolved the issue.
No one likes surprises especially when it comes to the bill, so we make sure that there are no hidden charges and if a job requires additional works, we make sure these are always discussed with you first so there is no nasty surprises.
When you work with us, you can rest assured that our workmanship is backed by our 100-day satisfaction guarantee – if you find a problem with our workmanship we will return to address the problem.
When you have a drainage disaster you can count on us to get you back up and running.
“Knock, Knock, Pipe Doctor” 1300 747 337
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